Team Member Spotlight: Nicole Christian

July 12, 2011

Nicole has recently joined our team and has already proven to be a very knowledgeable, take initiative kind of gal, with a top notch work ethic. She graduated from Saint Mary of the Woods College with a 3.9 cumulative GPA where she was Editor-in Chief of the Woods Newspaper. Nicole started off just two months [...]


Taming the Vigilante Consumer – What Do They Really Want?

December 7, 2010

by Patricia Fripp, CSP, CPAE – reposted with permission Today’s consumers can sometimes look like a threatening mob. They’re often unhappy, make vague or irrational demands, and can rush in unexpected directions that strongly affect our livelihoods. They may suddenly take their business elsewhere or bombard us with time-consuming, expensive complaints. Even both. “These people [...]

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Team Member Spotlight: Stacia Warren

June 8, 2010

10 Year Team Member! – Stacia was hired February 11, 2000. She went by a different name back then (Boenigk) which we finally convinced her to change because nobody could pronounce it. I’m not sure I even have it spelled correctly. Haha! Actually she married a great guy and they are happily living with their [...]